Insurance Glossary

Insurance terms explained in plain English.

Insurance doesn't have to be complicated.

We've created this glossary to explain common insurance terms in simple, easy-to-understand language. Whether you're taking out insurance for the first time or reviewing your existing cover, this guide will help you better understand your policy and make informed decisions.

If there's a term you can't find, we're only a phone call or email away.

General Glen Hatcher General Glen Hatcher

Premium

Your premium is the investment you make to protect yourself, your family and your financial future. Understanding how premiums work can help you choose cover that's affordable today while continuing to provide the protection you need in the future.

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Disability Insurance Glen Hatcher Disability Insurance Glen Hatcher

Any-Occupation

The definition used in your Total and Permanent Disability (TPD) policy can have a major impact on your ability to claim. Understanding whether you have Any-Occupation or Own-Occupation Cover helps ensure your insurance aligns with your needs and expectations.

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Disability Insurance Glen Hatcher Disability Insurance Glen Hatcher

Own-Occupation

Own-Occupation is a definition used in some Total and Permanent Disability (TPD) policies. It means you may be eligible to claim if you're permanently unable to perform the duties of your own occupation, even if you could work in a different role.

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General Glen Hatcher General Glen Hatcher

Underwriting

Underwriting is the process an insurer uses to assess your application and decide whether to offer cover, as well as the terms and premium that will apply.

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Trauma Insurance Glen Hatcher Trauma Insurance Glen Hatcher

Trauma Cover

Trauma Cover pays a lump sum if you're diagnosed with a covered serious illness or suffer a specified medical event, helping you focus on your recovery without the added financial pressure.

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Policy Documents

Policy documents are the official documents that explain how your insurance works, including what you're covered for, what's excluded, and the terms and conditions of your policy.

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Non-Disclosure

Non-disclosure occurs when important information that could affect an insurer's decision is not disclosed when applying for or changing an insurance policy.

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General Glen Hatcher General Glen Hatcher

Loading

A loading is an additional premium charged by an insurer when they determine there is a higher level of risk associated with providing your insurance cover.

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Life Insurance Glen Hatcher Life Insurance Glen Hatcher

Life Cover

Life Cover pays a lump sum if you pass away or are diagnosed with a terminal illness, helping provide financial security for the people who depend on you.

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General Glen Hatcher General Glen Hatcher

Lapse

A lapse occurs when your insurance policy ends because premiums haven't been paid or the policy has otherwise been cancelled. Once a policy has lapsed, your cover generally stops.

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Income Insurance Glen Hatcher Income Insurance Glen Hatcher

Income Cover

Income Cover provides regular monthly payments if you're unable to work due to illness or injury, helping you continue to meet your everyday living expenses while you recover.

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