HOW WE HELP AT CLAIM TIME
When You Need Your Insurance, We're Here.
Support doesn't stop when your policy is in place.
Making a claim can happen during some of life's most difficult moments. At New Vision, we're here to help you understand the process, communicate with your insurer and navigate the paperwork, so you don't have to figure it all out alone.
Proudly helping Kiwis protect what matters most
Personalised insurance advice for individuals, families and businesses
Anyone can help arrange insurance.
What matters is having someone
beside you when you need to use it.
Loss of income
When you're unable to work for a period of time.
Loss of a loved one
When your family needs financial support.
Injury
When an accident affects your ability to work or live normally.
Illness
A diagnosis that changes your plans.
How we support you at claim time
Understand
We take the time to understand what has happened and how it has impacted you.
Get Started
We explain the claims process, check your cover and outline the information we need.
Follow Up
We keep track of the progress of your claim and chase the insurer, keeping you in the loop every step.
Support
We’re here to answer questions and help reduce the stress and confusion.
Communicate
We manage communication with the insurer on your behalf.
Gather
We help you understand and prepare the documents that your insurer will need for a claim.
We're with you every step of the way.
Making a claim can feel overwhelming-especially when you're already dealing with so much. We act as your advocate, making sure the process is as smooth and straightforward as possible.
Every claim is different, and timeframes can vary depending on the type of claim. your circumstances and the information the insurer needs. We'll keep you updated along the way so you're never left in the dark.
Don’t just take our word for it
“We recently got the terrible news that my Father has incurable cancer that has metastasised to multiple new spots. With such news, comes a lot of admin and planning work that needs to be done.
Amy has been amazing at helping guide us through this journey. She has been our ‘go to’ liaison with the insurance companies, helping us with the medical insurance process and ensuring early payment of Life policies, as well as providing us with additional support where needed.
Amy and the team at NVI have made such a stressful process so much easier than it would have otherwise been.
Amy has my highest recommendation, and I strongly advise people ensure they have the correct insurances in place, because you never know what may happen.”
-Ashley
"I would also like to extend my sincere thanks to Nimalka and Glen for their continuous support and guidance regarding the insurance advice.
This has been a significant relief for us. Our GP initially referred my wife to Middlemore Hospital in December 2025; however, we have not yet received any communication from them. Given the level of pain she was experiencing and the likelihood of a prolonged wait time for surgery through the public system, I requested our GP to also refer her to a private specialist at the same time.
As a result, we proceeded with the private option to avoid further delays. Ine pre-approval process was handled efficiently, the surgery was successful, and my wife is now recovering well.
The total claim amounted to approximately $34,300, and the settlement process was smooth throughout. I am very pleased with the outcome and grateful for your support in making this possible."
-Hasun
"I just wanted to take a moment to sincerely thank Nimalka for his excellent support in arranging all of our claims on time. His dedication and hard work, especially in consistently following up, have made the entire process smooth and stress-free.
We truly appreciate how proactive Nimalka has been in ensuring everything was handled efficiently and keeping us informed all the way.
Nimalka's professionalism and commitment to getting things done are greatly appreciated, and we're thankful for your efforts."
-Hareen
Not sure if you can claim?
You don't need to know whether your situation qualifies before contacting us. If something has happened and you're unsure whether your insurance may respond, get in touch and we can help you understand the next steps.
Need Help With a Claim?
If you need support with a claim or simply aren’t sure where to begin, our team is here to help.
Learn more about claims
Not Sure Where to Start?
You don't need to know which insurance you need before you talk to us.
We'll take the time to understand your situation, explain your options and help you make informed decisions about protecting what matters most.
