What to Expect When Working with New Vision: Our 6-Step Process
When you work with New Vision Financial Services, you’re not just getting a policy—you’re getting a personalised insurance plan backed by expert guidance and long-term support.
Our 6-step process is designed to make things simple, transparent, and tailored to you. Here's how we help you protect what matters most.
1. First Meeting – Understanding What Matters Most to You
This is where the journey begins. We sit down for a relaxed, no-obligation conversation—whether in person, over the phone, or via video call. Our goal is to get to know you—your family, your career, your lifestyle, and your future goals. We explore what financial security means to you and how different types of insurance can protect you and your loved ones if life throws an unexpected curveball.
We’ll also explain the key types of personal insurance—like life cover, trauma cover, income protection, medical insurance, and more—so you feel empowered to make informed decisions moving forward.
2. Fact Finding – Building the Foundations
After our initial chat, we’ll ask you for some essential information. This might include details about your income, assets, liabilities, health history, and any current insurance policies you may have. Don’t worry—we make this part as easy as possible, and we’ll let you know exactly what we need and why.
All of this information helps us build a clear picture of your financial position and risk exposure. It allows us to design a personalised strategy that suits your unique needs—not a one-size-fits-all solution.
3. Research – Finding the Best Fit for You
Once we have the facts, we go to work behind the scenes. We assess how much cover you need and identify the best insurance providers and products available based on your situation.
We look at things like:
Policy features and flexibility
Premium affordability now and in the future
Health loadings or exclusions (if applicable)
Claim histories and reputation of the insurer
Our goal is to find the right balance of quality, reliability, and value—so you get the protection you need with peace of mind.
4. Presenting Our Recommendations – Your Personalised Plan
Next, we catch up again—either in person or online—to present our recommendations. This is where you see the full plan come together.
We’ll walk you through the levels of cover, the insurance provider(s) we recommend, and why we believe this solution fits your needs. We’ll answer all your questions and tweak the plan if anything doesn’t feel quite right. This step is about making sure you feel 100% comfortable and confident before moving forward.
5. Implementation – Making It Official
Once you’ve approved your personalised plan, we’ll complete and submit your application. This includes gathering any supporting documents and liaising directly with the insurer throughout the underwriting process.
Underwriting is where the insurer assesses your application and finalises terms, such as confirming premiums or applying any health-related conditions. We stay in close contact with you during this time, keeping things moving smoothly and updating you as needed.
Once underwriting is complete, your policy is ready to go! From that moment, you’re officially covered.
6. Ongoing Reviews and Claims Support – We’re With You for the Long Haul
Our relationship doesn’t end once your policy is in place—in fact, that’s just the beginning.
We offer regular policy reviews (typically every 12–24 months) to make sure your cover still aligns with your life stage, income, and goals. If your circumstances change—maybe you start a new job, buy a house, or have new family members—we’ll adjust your plan accordingly.
And when the unexpected happens? We’re right beside you. If you ever need to make a claim, we’ll support you through the process, advocating on your behalf and helping to make things as stress-free as possible.
Let’s Get Started
Insurance can feel overwhelming, but it doesn’t have to be. At New Vision, we simplify the process, listen to what matters to you, and walk beside you every step of the way.
If you're ready to start the conversation, we’d love to hear from you.